City of Nevis Citizen Complaints

Policy

When a citizen has a complaint about anything related to activities and responsibilities of the City, they shall file a formal complaint in writing. The form is provided by the city and can be found on this site at the link below or by visiting the Nevis City Administration Office. The form may be dropped off, sent in by US mail, or emailed to the City Office at neviscty@arvig.net. The complainant's names are not considered public information and will not be publicly noted.

Procedure

  1. The City Administrator will forward a complaint form to the proper department/organization or to the City Council for determination of what, if any, action shall be taken.
  2. Telephone complaints will not be accepted.
  3. Anonymous complaints will not be considered valid and action will not be taken.
  4. Once action has been taken, the Council may decline to address the same complaint more than once during a three month period.
  5. Upon the completion of any said action, the complainant will be notified of action taken.